Lead times & delivery
The manufacturer’s real lead time, the digital copy by e-mail, the paper original, tracking and the lead-time guarantee.
5 questions
Questions in this theme
How long does it take to receive a certificate of conformity?
The lead time depends on the manufacturer: from 2 to 30 working days depending on the brand, counted from payment and a complete file. The lead time announced for your brand is shown before payment, and you receive the digital copy by e-mail as soon as the manufacturer sends us the document.
Why does the lead time vary by brand? Can it be sped up?
Each manufacturer organises its homologation department its own way: some issue the certificate online within days, others do it manually from a central site or through a national importer. We cannot speed up that internal processing; what we can do is add no delay of our own.
How is the certificate delivered: by e-mail or by post?
Both, in that order. As soon as the manufacturer sends us the certificate, you receive its digital copy as a PDF by e-mail and in your customer area. If you chose the paper original, it leaves the same or the next day by tracked mail to the address you gave.
How do I track the progress of my order?
From the tracking page, with your order number and e-mail address, or from your customer area. Every change of status — VIN checked, request filed, manufacturer’s reply, document sent — is also notified by e-mail, with the updated estimated delivery date.
What happens if the announced lead time is not met?
Our lead-time guarantee applies: beyond a short tolerance margin, an increasing discount is applied per working day of delay, up to a cap, refunded without any action on your part. We chase the manufacturer and keep you informed, but we cannot act in its place.