Lead times & delivery
How do I track the progress of my order?
From the tracking page, with your order number and e-mail address, or from your customer area. Every change of status — VIN checked, request filed, manufacturer’s reply, document sent — is also notified by e-mail, with the updated estimated delivery date.
Updated on
Your order goes through successive statuses, all visible on the tracking page:
- Paid: payment confirmed, file opened.
- VIN check: we check the format, the manufacturer and consistency with the information provided.
- Request filed with the manufacturer: the filing date and expected reply date appear.
- Awaiting the manufacturer: we follow up at the due date and inform you of any interim reply.
- Document received, then digital copy sent: the PDF is in your inbox and customer area.
- Original shipped and delivered, if you chose paper, with the carrier’s tracking number.
The customer account is created automatically after the order, without a password: a sign-in link is e-mailed to you. There you find your orders, documents and invoices.