Ordering
Can I cancel or change my order?
Yes, as long as the request has not been sent to the manufacturer: full cancellation, and correction of the VIN, address or options, are possible by writing to us with your order number. Once the manufacturer has been engaged, its fees are committed and cancellation is no longer in full.
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An order goes through several statuses shown on the tracking page. What you can do depends on the status:
- Paid, VIN being checked: you can cancel for a full refund, or correct the VIN, delivery address and options.
- Request filed with the manufacturer: its issuing fee is committed. We cancel the parts not yet engaged (paper shipping, translation, support) and explain the amount withheld.
- Document received: the certificate exists and is sent to you; cancellation is no longer possible, but unused options remain refundable.
Because the certificate is produced by the manufacturer from its type-approval data, a wrong VIN entered at order time means starting the request again. That is why we check the format and consistency of the VIN before sending it.
For any request, write to us from the contact page with your order number. Our refund policy details every case.